Shipping Policy

We offer free standard shipping for purchases over $80 in a single checkout within countries/regions including Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong Special Administrative Region, Hungary, Indonesia, Italy, Japan, Luxembourg, Macau Special Administrative Region, Malaysia, Netherlands, Norway, Philippines, Poland, Singapore, Slovakia, Slovenia, South Korea, Spain, Taiwan Region, Thailand, United Kingdom, United States, and Vietnam.

For orders containing multiple items, we will ship the package once all items are ready. If an item requires special separate packaging, it will be highlighted and mentioned in its product description.

Please make sure the full address, including country/region, province/state, city/area, street address, building, and apartment number, if applicable and Postal Code/ZIP code, is submitted when placing your order.

For recipients in United States, please provide the complete physical address in English. Please note: we cannot guarantee successful shipments to P.O. Boxes due to the lack of accessibility for carriers. Orders with a P.O. Box shipping address may be canceled. thatskyshop is not responsible for any shipment loss, damage or failure when a P.O. Box is used as the shipping address.

For recipients in Mainland China, Hong Kong, and Macao Special Administration Regions, please provide the complete address in Chinese.

For recipients in Taiwan Region, please provide the complete address in Chinese along with the recipient(s)' ID number. Please also make sure that recipient(s) are registered with and approved by EZ WAY.

For recipients in Japan, please provide the complete address in Japanese, including the 7-digit Postal Code, along with an 11-digit mobile phone number (starting with 050, 070, 080, or 090) or 10-digit phone number of the recipient (starting with 0).

For recipients in South Korea, please provide the complete address in Korean, including the 5-digit Postal Code, the recipient(s)' Personal Customs Clearance Code, and an 11-digit mobile phone number of the recipient (starting with 010).

For recipients in Brazil, please include the recipient(s)' personal customs number (CPF) in addition to the full address in English.

For recipients in any other regions/countries, please provide the complete address in English.

Delivery time varies between different carriers and/or shipping destinations and will require additional time during holiday seasons. Duties and taxes incurred at customs, if applicable, are the responsibility of the customer. thatskyshop is not responsible for any duties or charges related to customs. Please double-check the recipient's address included in the order confirmation email. If you don't receive a confirmation email, which may show up in the Spam / Promotion folder of your email mailbox, after two hours, you might have provided a wrong email address.
If you made a mistake when entering your shipping address/email address, please contact us as soon as possible, and we will do our best to accommodate your request. thatskyshop will charge an additional shipping fee as needed. thatskyshop is not responsible for incorrect shipping/email information. thatskyshop does not refund shipping charges for packages that the recipient rejects.

If you have any questions regarding the Shipping policy or experiencing problems with your existing order, please refer to our FAQs page. Please contact us if you need more help. We are dedicated to bringing you the most memorable Sky experience, and we appreciate your commitment to be on this path with us.