How to scan STAR

    Frequently Asked Questions

    What mobile devices are compatible with STAR features?

    STAR features are compatible with iPhone 7 or later, but most optimal with iPhone 8 or later iPhone models and require iOS 13 or higher software versions. Currently, there are no iPads that support NFC. STAR features are also compatible with most Android NFC enabled devices. Due to the huge variety of Android devices on the market, we recommend testing the sensitivity of your device’s NFC scanner before buying NFC embedded products. Unfortunately, we cannot provide a full list of compatible devices. STAR products with a high proportion of brass will require NFC sensors with higher sensitivity and a closer contact compared to daily NFC uses like plastic transportation cards. STAR pins with needles might be more optimal with devices that have NFC sensors at the top of the phone. Alternatively, you can scan the STAR on a compatible device, then continue playing on another device like aniPad if both devices are logged into the same Sky account.

    How to scan one-needle pins/ two-needle pins

    1

    Why do I keep getting "Stack Error" and "Tag Connection Lost" when I scan my STAR pins?

    “Stack Error”/“Tag Connection Lost” is a common issue due to the low sensitivity of the NFC scanner, short/unstable scans, or wrong movement/scan gestures. STAR products with a high proportion of brass will require NFC sensors with higher sensitivity and a closer contact compared to daily NFC uses like plastic transportation cards. The sensitivity of the NFC scanner on early compatible models, refurbished devices, or counterfeit devices may be unstable or defective. Multiple trials may be needed for a successful scan. It is recommended to try on a different or newer NFC-compatible device if the issue occurs repeatedly.

    How many times can STAR features be used?

    An unlimited number of times! STAR features are designed with a single duration combined with a cooldown to allow multiple uses.

    How many STAR products can I bind to my Sky account?

    Infinite amount. However, there is an exception for paired pins, including the You and I Pins and Soulmate in Sky Pins. You will need to finish linking the first pin to a friend before binding a second pin of the same kind.

    More STAR related questions?