English/Chinese Customer Service Representative

Job Type: Full-time

Location: Remote

We are looking for an English/Chinese customer service representative to join our team. Customer service representative serves a vital function in our company, ensuring that our customer's needs are promptly met - answering incoming emails and placing and processing customer purchase orders.

1. Responsible for processing customer inquiries on order and tracking logistics
2. Responsible for communication with customers and solving customer queries
3. Maintain a positive relationship with customers by supporting customer needs, providing timely feedback, and follow-up on sales issues
1. Obtained a Bachelor's degree
2. 1 to 2 years of experience in e-commerce customer service is preferred
3. Fluent in both Chinese and English
4. Excellent communication and problem-solving skills
5. Proficient in office software
6. Patient and detailed oriented
7. Work well under pressure and have a strong sense of responsibility
8. Work well both independently and in a team setting
9. Intention to work long-term and willingness to undergo company training

Apply now