Name *

Contact E-mail (where we can reach you) *

Preferred language for reply

Subject

Incorrect/Missing/Defective merchandise (Please get in touch with our customer service team within 14 days of receiving your items if you discover any issues with your products)

To accommodate address errors or potential moves, we allow address changes prior to shipping. If you’re uncertain of your address at the time of product launch, we strongly recommend waiting to confirm it once you’re sure—provided this is before the estimated release date.

(Please note: Submitting an address change request does not guarantee approval. You will be notified of your request status via email.)

Recipient's E-mail(shipping notifications will be sent here)

Order number

Recipient's Legal Name

Recipient's Phone Number

Recipient's Complete Address

City

Province

Country

Zipcode

Received Wrong Item(s)

Missing Item (s)

Received Defective Item (s)

Message

Comment

Please submit photo/video proofs of wrong item(s)

Choose file or drag here

Supported format: JPG, JPEG, PNG, MOV, MP4

temp-for-128516-file2-3_

Please submit photo/video proofs of missing item(s)

Choose file or drag here

Supported format: JPG, JPEG, PNG, MOV, MP4

temp-for-128516-file2-2_

Please submit photo/video proofs of defective item(s)

Choose file or drag here

Supported format: JPG, JPEG, PNG, MOV, MP4

temp-for-128516-file2-1_

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Contact us

Earth Cape Mug (2024 Special Edition)
Care instructions	Food-grade material; hand-wash only; do not heat up the mug using direct heat source/oven/microwave
Product size	13cm × 8.5cm × 8.5cm
Main materials	Stoneware, thermochromic material
Product weight	≈360g
Designed with gratitude by thatgamecompany

Country/region

Earth Cape Mug (2024 Special Edition)

Wishlist