Frequently Asked Questions
What is STAR?
STAR Features are a fun addition to some of our merchandise. You can find it in the shape of a STAR! It utilizes NFC technology that strengthens Sky Children's connection between the online and offline experience. Each STAR comes with a unique feature based on the item’s design, which can be scanned with your compatible devices to activate fun in-game features.
Similar in function to STAR, STAR Protector is also a chip developed based on NFC technology. Due to their unique qualities, we have added them to certain products to help test the authenticity of the products, in addition to the holographic laser stickers included on each of the packaging. By scanning the STAR Protector in Sky, the game can tell you if the plush toy is official and genuine based on the information from the chip.
How to scan STAR?
Please visit our "How to scan STAR" page.
What mobile devices are compatible with STAR features?
STAR features are compatible with iPhone 7 or later, but most optimal with iPhone 8 or later iPhone models and require iOS 13 or higher software versions. Currently, there are no iPads that support NFC. STAR features are also compatible with most Android NFC enabled devices. Due to the huge variety of Android devices on the market, we recommend testing the sensitivity of your device’s NFC scanner before buying NFC embedded products. Unfortunately, we cannot provide a full list of compatible devices. STAR products with a high proportion of brass will require NFC sensors with higher sensitivity and a closer contact compared to daily NFC uses like plastic transportation cards. STAR pins with needles might be more optimal with devices that have NFC sensors at the top of the phone. Alternatively, you can scan the STAR on a compatible device, then continue playing on another device like aniPad if both devices are logged into the same Sky account.
How many times can STAR features be used?
An unlimited number of times! STAR features are designed with a single duration combined with a cooldown to allow multiple uses.
How many STAR products can I bind to my Sky account?
Infinite amount. However, there is an exception for paired pins, including the You and I Pins and Soulmate in Sky Pins. You will need to finish linking the first pin to a friend before binding a second pin of the same kind.